RETURN & EXCHANGE POLICY

At Simis Collection, customer satisfaction is our top priority. We aim to provide high-quality fashion products, and in case you are not fully satisfied with your purchase, we offer a clear and fair return and exchange policy.

1. Return Eligibility

We accept return or exchange requests under the following conditions:

• The request must be made within 7 days of receiving the order
• The product must be unused, unworn, unwashed, and in original condition
• All original tags, packaging, and labels must be intact
• Proof of purchase (order number or receipt) is required

Products that do not meet these conditions will not be accepted for return or exchange.

2. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Sale or discounted items
• Products purchased during promotional campaigns
• Items that show signs of use, damage, or washing
• Customized or special-request products (if applicable)

We clearly mention product conditions on product pages to avoid confusion before purchase.

3. Damaged or Incorrect Items

We take strict quality control measures, but if you receive:

• A damaged product
• A defective item
• Wrong product compared to your order

Please contact us within 24–48 hours of delivery with clear photo or video evidence. We will review your case and provide a replacement or appropriate solution.

4. Exchange Policy

We offer exchanges depending on stock availability.

• Exchanges are allowed for size issues or defective items
• Exchange requests must be made within the return window
• If the desired item is not available, store credit may be offered

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is incorrect or defective
• We recommend using a trackable shipping service for safe return delivery
• We are not responsible for lost return parcels during transit

6. Refund Policy

Once your return is received and inspected:

• You will be notified about approval or rejection
• If approved, refunds will be processed within 7–10 business days
• Refunds will be issued via the original payment method or store credit (based on case type)

Please note that bank processing times may vary.

7. How to Request a Return or Exchange

To initiate a request:

• Contact our support team via WhatsApp or email
• Share your order number
• Provide reason for return/exchange
• Attach images/videos (if applicable)

Our support team will guide you through the next steps.